{"id":36021,"date":"2026-10-01T14:26:24","date_gmt":"2026-10-01T12:26:24","guid":{"rendered":"https:\/\/langujobs.com\/?post_type=job_listing&p=36021"},"modified":"2026-10-01T17:49:28","modified_gmt":"2026-10-01T15:49:28","slug":"3-german-speaking-email-support-agent","status":"publish","type":"job_listing","link":"https:\/\/langujobs.com\/de\/job\/3-german-speaking-email-support-agent\/","title":{"rendered":"German speaking Email Support Agent"},"content":{"rendered":"

Location: Sofia, Bulgaria (office-based)<\/strong>
\nSalary:<\/strong> 1,585 gross\/month (approx.\u00a01230\u00a0EUR net)
\nHours: 40 hrs\/week \u2013 rotating shifts (24\/7 operation)
\nRelocation Support:\u00a0<\/strong> Relocation Bonus: \u20ac1,200 Gross (paid in 2 instalments) – to support relocation and initial rent costs plus 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home. Plus your flight is booked to Sofia<\/p>\n

Do you enjoy gaming and want to turn your passion into a career? We’re looking for a German speaking Email Support Agent to join an international team in Sofia, Bulgaria.<\/p>\n

In this role, you’ll provide email support to players of one of the world’s leading online gaming platforms. You’ll help players with account, technical and gameplay-related queries, ensuring every interaction is handled professionally and efficiently.<\/p>\n

What You’ll Do<\/strong><\/p>\n

Provide high-quality customer support via email in German.
\nRespond to player enquiries in a professional, friendly and timely manner.
\nTroubleshoot account, login and technical issues.
\nInvestigate and resolve gameplay-related queries.
\nAim for first-contact resolution whenever possible.
\nEscalate complex cases to the appropriate internal teams when required.
\nAccurately document all customer interactions.
\nDeliver an outstanding customer experience while meeting quality and productivity targets.<\/p>\n

What We\u2019re Looking For<\/strong><\/p>\n

Fluent in German
\nGood level of English
\nTech-savvy and quick to learn new systems
\nStrong problem-solving and multitasking skills
\nComfortable with shift work in a fast-paced, structured environment<\/p>\n

Apply today and start your new adventure in Sofia.<\/p>\n","protected":false},"excerpt":{"rendered":"

Location: Sofia, Bulgaria (office-based) Salary: 1,585 gross\/month (approx.\u00a01230\u00a0EUR net) Hours: 40 hrs\/week \u2013 rotating shifts (24\/7 operation) Relocation Support:\u00a0 Relocation Bonus: \u20ac1,200 Gross (paid in 2 instalments) – to support…<\/p>\n","protected":false},"author":215,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"Tamar@talingual.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_rate_min":"","_rate_max":"","_salary_min":"","_salary_max":"","_apply_link":"","_hide_expiration":"","_company_facebook":""},"job_listing_region":[592],"job-categories":[],"job-types":[3],"job_listing_tag":[4178,4179],"job_language":[157],"job_listing_city":[2495],"class_list":["post-36021","job_listing","type-job_listing","status-publish","hentry","job_listing_region-bulgaria","job_listing_type-full-time","job_listing_tag-customer-service","job_listing_tag-problem-solving","job_language-german","job_listing_city-sofia","job-type-full-time"],"yoast_head":"\nGerman speaking Email Support Agent - 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