{"id":36147,"date":"2026-10-07T16:27:30","date_gmt":"2026-10-07T14:27:30","guid":{"rendered":"https:\/\/langujobs.com\/?post_type=job_listing&#038;p=36147"},"modified":"2026-10-07T18:43:34","modified_gmt":"2026-10-07T16:43:34","slug":"3-italian-speaking-customer-advisor-digital-banking","status":"publish","type":"job_listing","link":"https:\/\/langujobs.com\/de\/job\/3-italian-speaking-customer-advisor-digital-banking\/","title":{"rendered":"Italian speaking Customer Advisor &#8211; digital banking"},"content":{"rendered":"<p>Location:\u00a0 <strong>Lisbon, Portugal<\/strong><\/p>\n<p>Role:<strong> Italian\u00a0Customer Advisor \u2013 Digital Banking<\/strong><\/p>\n<p><strong>Salary:<\/strong> 905\u00a0euro gross per month (this does include also the holiday bonuses) plus free accommodation (so no monthly cost for rent, utility bills etc) plus 154 EUR net on meal vouchers\u00a0 Package without accommodation is 1,237\u00a0euro gross p\/m plus meal allowance of 154 EUR net p\/m.<\/p>\n<p>Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between\u00a0Monday to Sunday from 00:00 to 24:00.<\/p>\n<p><strong>About the role<\/strong><\/p>\n<p>Join a fast-growing digital banking project that&#8217;s redefining the way people manage their money. As an Italian speaking Customer Advisor, you\u2019ll play a key role in delivering seamless support to customers via chat, phone, or email. From fraud resolution to account queries, you\u2019ll be empowered to handle complex issues end-to-end while ensuring a top-tier customer experience.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<p>Resolve a wide range of customer queries via chat, call, or email, with a focus on first-contact resolution.<br \/>\nTake full ownership of customer issues, including complex and sensitive cases.<br \/>\nSupport fraud investigations, handle disputes (including chargebacks), and manage complaints with professionalism and empathy.<br \/>\nIdentify and support vulnerable customers, escalating cases when necessary.<br \/>\nCoach and support teammates through knowledge sharing and feedback.<br \/>\nAdapt quickly to evolving tools, systems, and business needs.<\/p>\n<p><strong>What We\u2019re Looking For:<\/strong><\/p>\n<p>Native level of Italian and fluent English<br \/>\nPrevious experience in Customer Service\u00a0within the Banking, Financial Services, or Insurance sectors in Italy<br \/>\nStrong communication skills, empathy, and a clear, customer-first approach.<br \/>\nIndependent decision-making with the ability to resolve complex cases fairly.<br \/>\nAdaptability and resilience in a fast-paced, changing environment.<br \/>\nTeam player with a values-driven and risk-aware mindset.<br \/>\nQuick to learn new tools and processes; experience with Slack and GSuite is a plus.<\/p>\n<p><strong>Our Offer:<\/strong><\/p>\n<p>Above-average salary package<br \/>\nPrivate health insurance from day one<br \/>\nAccommodation in a fully equipped shared apartment (utilities and cleaning included)<br \/>\nAnnual travel allowance to your home country<br \/>\nFree item meals: soup, bread, salad\u00a0and fruit<br \/>\nAccess to wellness activities, and cultural events<br \/>\nLocal language courses<br \/>\nLegal and administrative support with visas, ID, and housing<br \/>\nProfessional development through e-learning and career progression opportunities<\/p>\n<p><strong>About Talingual<\/strong><\/p>\n<p>As a job-seeker you can benefit from Talingual\u2019s extensive experience &#8211; we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Location:\u00a0 Lisbon, Portugal Role: Italian\u00a0Customer Advisor \u2013 Digital Banking Salary: 905\u00a0euro gross per month (this does include also the holiday bonuses) plus free accommodation (so no monthly cost for rent,&#8230;<\/p>\n","protected":false},"author":215,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"Tamar@talingual.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":"","_rate_min":"","_rate_max":"","_salary_min":"","_salary_max":"","_apply_link":"","_hide_expiration":"","_company_facebook":""},"job_listing_region":[206],"job-categories":[],"job-types":[3],"job_listing_tag":[4187,4178,4189,4188,4179],"job_language":[481],"job_listing_city":[4032],"class_list":["post-36147","job_listing","type-job_listing","status-publish","hentry","job_listing_region-portugal","job_listing_type-full-time","job_listing_tag-banking","job_listing_tag-customer-service","job_listing_tag-finance","job_listing_tag-insurance","job_listing_tag-problem-solving","job_language-italian","job_listing_city-lisbon","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Italian speaking Customer Advisor - digital banking - Langujobs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/langujobs.com\/de\/job\/3-italian-speaking-customer-advisor-digital-banking\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Italian speaking Customer Advisor - digital banking - Langujobs\" \/>\n<meta property=\"og:description\" content=\"Location:\u00a0 Lisbon, Portugal Role: Italian\u00a0Customer Advisor \u2013 Digital Banking Salary: 905\u00a0euro gross per month (this does include also the holiday bonuses) plus free accommodation (so no monthly cost for rent,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/langujobs.com\/de\/job\/3-italian-speaking-customer-advisor-digital-banking\/\" \/>\n<meta property=\"og:site_name\" content=\"Langujobs\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T16:43:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/langujobs.com\\\/de\\\/job\\\/3-italian-speaking-customer-advisor-digital-banking\\\/\",\"url\":\"https:\\\/\\\/langujobs.com\\\/de\\\/job\\\/3-italian-speaking-customer-advisor-digital-banking\\\/\",\"name\":\"Italian speaking Customer Advisor - digital banking - Langujobs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/langujobs.com\\\/de\\\/#website\"},\"datePublished\":\"2026-10-07T14:27:30+00:00\",\"dateModified\":\"2026-10-07T16:43:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/langujobs.com\\\/de\\\/job\\\/3-italian-speaking-customer-advisor-digital-banking\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/langujobs.com\\\/de\\\/job\\\/3-italian-speaking-customer-advisor-digital-banking\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/langujobs.com\\\/de\\\/job\\\/3-italian-speaking-customer-advisor-digital-banking\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/langujobs.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jobs\",\"item\":\"https:\\\/\\\/langujobs.com\\\/de\\\/job-listings\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Italian speaking Customer Advisor &#8211; 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